For order inquiries and general queries in the US call 1.800.588.0070. Monday - Friday 8AM - Midnight EST. Saturday and Sunday 10AM - 8PM EST. If you are a Pro Customer and need help or would like to order by phone call MAC Pro customer service at 1.877.553.5536. Contact Mac Gray customer service. You can call Mac Gray at (847) 782-9211 phone number, fill out a contact form on their website www.macgray.com, or write a letter to Mac. This is a component level repair guide for fixing a backlight issue on the 13-inch MacBook Pro with model number A1278. Apple Parts by Serial Number Looking for an easy way to find parts for your specific device? Customer Service (844)-478-2622. Email Address support@servicemacusa.com. ServiceMac, LLC 9726 Old Bailes Rd, Suite 200 Fort Mill, SC 29707.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

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Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.¹ In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.²

One stop for support

Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

• 24/7 priority access to Apple experts by chat or phone
• Global repair coverage¹
• Onsite repair for desktop computers: Request that a technician come to your work site³
• Mail-in repair for portable computers³: Mail in your Mac using a prepaid shipping box provided by Apple
• Carry-in repair³: Take your Mac to an Apple Store or other Apple Authorized Service Provider

Hardware coverage

AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

Coverage includes the following:

• Your Mac computer
• Battery¹
• Included accessories such as the power adapter
• Apple memory (RAM)
• Apple USB SuperDrive
• Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax¹

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

• Using macOS and iCloud
• Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, and Keynote, and pro apps such as Final Cut Pro, Logic Pro, and more
• Connecting to printers and wireless networks

How to buy

1. Purchase AppleCare+ with your new Mac.
2. Or buy it within 60 days of your Mac purchase:
• Online (requires you to verify your serial number)
• At an Apple Store (inspection of Mac and proof of purchase are required)
• By calling 800-275-2273

AppleCare+ available for:

• MacBook
• MacBook Air
• 13” MacBook Pro
• 15” MacBook Pro
• 16” MacBook Pro

For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.

Get support now by phone or chat,
set up a repair, and more.

Call Apple Support at 1-800-APLCARE.

Get support for all of your
Apple devices in one app.

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE(800–692–7753).

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753.

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753.

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775, 7 days a week from 9 AM to 6 PM central time7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE(800–692–7753)

Mexico

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE(001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

• U.S. technical support: (800) APL–CARE(800–275–2273)
• Beats support:
  (800) 442–4000 (U.S.) or see all worldwide support telephone numbers

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

Legal

For legal questions, please go to apple.com/legal/contact and select from the drop-down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop-down menu.

Frequently Requested Info

Download Apple Numbers For Mac

Apple ID Support

Learn more about getting an Apple ID and its benefits.

AppleCare Products

Find out how to get additional technical support and hardware service options for your Apple products.

Repair and Service

See all your repair and service options based on your product and location.

Using Numbers Mac

Apple Support Communities

Give and get help and tips from thousands of other Apple customers.

Repair Status

Quickly and easily get the status of one or all of your repairs.

Job Opportunities

Find current openings, college jobs, internships, and more.

Media and Analyst Info

Get press releases, media contacts, and more.

Email Subscriptions

Update your email address or change your subscription status.

User Groups

Mix and mingle with other Apple Users in your area.

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